Whitepaper
Bringing AI to your customer experience: Strategic pathways into the enterprise beyond the contact center
Read the white paper
IntelePeer’s end-to-end Conversational AI Platform provides your customers what they need, when they need it
So every conversation is better than the last
7 Misconceptions about Communications Automation and AI in Healthcare
Conversational AI is needed to respond to today’s increasingly competitive environment
Labor cost reductions
By 2026, contact center labor costs are expected to be reduced by $80 billion due to the adoption of agentic AI. Are you getting your savings?
Improved cost per customer interaction
The average cost for each live agent customer interaction is $3.50 – $6. Our SmartAgent and SmartOffice offerings use AI agents costing less than 40 cents per interaction. Looking to optimize your ROI?
Productivity and profits
Over the next 10 years, AI could increase productivity by 1.5% per year, increasing S&P 500 profits by 30% or more over the next decade. Ready to improve your earnings per share?
Improved customer experience (CX)
Conversational AI could reduce average handle time to handle a customer interaction by 80% – and increase first time resolution by 25%. Ready to improve your CX?
Our products
Learn how IntelePeer’s conversational AI platform can help your enterprise achieve hyper-automated omnichannel communications that seamlessly deliver voice, SMS, social messaging, and more through agentic AI.
Trusted by thousands of companies
Grow revenue while lowering the cost of customer acquisition and customer service
Modernize patient experience
Automate patient engagement and streamline your healthcare communications processes with conversational AI.
Things you can do
Personalize patient engagement
Deliver personalized communications and information tailored to each patient’s unique needs and preferences
Enhance efficiency and productivity
Free up valuable time for your staff to focus on high-value activities
Improve patient satisfaction and outcomes
Drive better outcomes and higher levels of patient satisfaction
Increase revenue
With conversational AI, automated cancellations and rescheduling help reduce no shows and fill appointments to save you time and money
Advanced technology driving unquestionable results
See how other operations, inbound sales, account management, and support teams use IntelePeer
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
“We’ve saved approximately two thousand dollars per day since this platform started.”
Marshall Ware
Senior Manager Customer Experience
An enterprise utility company leads the charge with a remarkable 53% reduction in customer service agent workload on routine functions. This empowers teams to enhance customer experience with members and providers.
53%
Reduction in agent workload
Enterprise retail chain achieves a 30% conversion of leads to in-person appointments.
Learn more about how our products changed automated appointment setting for our client.
In 2023, IntelePeer automated 52M interactions for a major US Fortune 50 health insurance company. We reduced on-prem to CCAAS migration effort by 75%.
52M
Interactions
With SmartAgent, Secure Transportation used agentic AI and AI agents to slash hold times by 50% and cut ride wait times from 45 to 10 minutes. Learn how they optimized the ride experience.
50%
Reduction in hold times
Top insurance company increases customer engagement and retention with SMS communications.
Learn more in this case study.
Multi-location Dental Service Organizations (DSOs) are modernizing their communications with IntelePeer.
IntelePeer delivers personalized communications experiences that improve patient experience, reduce no-show rates, and increase in-office efficiencies. Our AI agents use best-in-class voice technology, making interactions feel effortless and easy.
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